Privacy policy

At The Wired Yarn & Beads, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from our online store.

 

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: When you make a purchase or sign up for our newsletter, we collect your name, email address, shipping address, phone number, and payment details.
• Payment Information: All payment transactions are processed securely by Stripe. We do not store your full credit card information on our site.
• Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and device information, to improve site functionality and user experience.
  

 

How We Use Your Information

We use the information we collect to:

• Secure Socket Layer (SSL) Encryption: Your payment and personal information are encrypted during transmission to ensure they are protected.
• Payment Processors: We partner with trusted payment processors that follow strict security standards.
• Data Access: Access to your personal information is restricted to authorized personnel who need it to process your orders or provide support.

 

How We Protect Your Information

We take your privacy seriously and employ a variety of security measures to protect your personal information:

• Process your orders and provide customer service
• Send order updates, tracking information, and promotional offers (if you’ve opted in to receive them)
• Improve our website and services based on your preferences
• Respond to inquiries and resolve any issues you may have with your order
  

 

Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers (e.g., shipping carriers, payment processors) to complete your order.
• Legal Requirements: We may disclose your information if required by law or to protect our rights or comply with legal processes.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site, analyse trends, and customize content. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

 

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal information, subject to certain legal exceptions.
• Opt-out of marketing emails at any time by clicking the unsubscribe link in our communications.

To exercise any of these rights, please contact us at info@thewiredyarn.com.au

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies before providing any personal information.

 

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If you believe we have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete that information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect as of the date of posting. Please review this policy periodically to stay informed about how we are protecting your information.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@thewiredyarn.com.au